Privacy Policy for Squared Framing
Last Updated: 18/11/2025
Squared Framing (“we”, “us”, “our”) is committed to protecting your personal information and respecting your privacy.
This Privacy Policy explains how we collect, use, store, disclose, and protect your information in accordance with the Protection of Personal Information Act 4 of 2013 (“POPIA”) and applicable South African laws.
By using our website, services, submitting an enquiry, or communicating with us, you agree to the practices described in this policy.
1. Information We Collect
We may collect the following types of personal information:1.1 Information You Provide Directly
When you submit an enquiry, request a quote, or contact us, we may collect:- Name
- Email address
- Phone number
- Project details (what you want framed or sourced)
- Uploaded photos or artwork previews
- Any additional information you include in your message
1.2 Automatic Information (Website Use)
When you browse our website, we may automatically collect:- IP address
- Browser type & device type
- Pages viewed
- Time spent on the site
- Cookies and similar tracking technologies
2. How We Use Your Information
We use your personal information to:- Respond to enquiries and provide quotes
- Contact you about your project or appointment
- Deliver services you have requested
- Improve our website and services
- Maintain internal records
- Comply with legal and regulatory requirements
3. Legal Grounds for Processing
We process personal information under the following lawful bases:- Consent – when you voluntarily submit your details
- Performance of a contract – to deliver requested services
- Legal obligation – tax, invoicing, compliance, dispute resolution
- Legitimate interest – improving services, preventing fraud, internal record-keeping
4. Information Sharing & Disclosure
We may share your information only with:- Service providers (couriers, suppliers, installers) who help fulfil an order
- Professional advisers (legal, accounting, compliance) when required
- Analytics and hosting partners (e.g., Google Analytics, web hosting providers)
- Regulatory authorities, if legally obligated
5. International Data Transfers
Our website hosting, CRM, email server or analytics tools may store data outside South Africa. Where this occurs, we ensure these providers maintain POPIA-compliant security standards.6. Data Retention
We retain personal information only as long as necessary for:- Delivering services
- Record-keeping for tax and regulatory compliance
- Managing disputes or legal claims
- Maintaining historical client records (for repeat orders)
7. Security of Your Information
We use appropriate technical and organisational measures to safeguard your data, including:- Encrypted communication (HTTPS/SSL)
- Secure cloud storage
- Access controls and authentication
- Regular backup
- Device-level security
- Staff confidentiality practices
8. Your Rights Under POPIA
You have the right to:- Access your personal information
- Request correction of inaccurate or outdated data
- Request deletion, where lawful
- Object to processing, where applicable
- Withdraw consent at any time
- Request details of third parties with whom your data has been shared
- Lodge a complaint with the Information Regulator
9. Cookies and Tracking Technologies
Our website may use cookies and analytics tools to:- Improve performance
- Understand visitor behaviour
- Assist with GEO and AEO search optimisation
- Deliver a better browsing experience